Orders and refunds

Quick Answer

Purchases made via corecervice.co.uk on in stock items placed before 12:00, you may be eligible for next day delivery. This means your spare part should arrive the next working day.

Free delivery is also available on all orders over £100.00.

Delivery Information

We aim to provide fast and reliable delivery options:

• Purchases made via corecervice.co.uk website
• Next day delivery is available on all in-stock items
• Orders placed before 12:00 are usually dispatched the same day
• Orders placed after 12:00 may be dispatched the next working day
• Free delivery applies to orders over £100.00

Important: Delivery times may vary depending on stock availability, courier schedules, and location.

How Long Will My Order Take?

Your delivery time depends on:

• Stock availability of the item
• Time the order was placed
• Delivery service selected at checkout
• Your delivery location

In most cases, in-stock items ordered before the cut-off time will arrive the next working day.

Tracking Your Order

Once your order has been dispatched:

• You will usually receive a tracking number via email
• You can follow the delivery progress through the courier’s tracking system
• Updates will be provided directly by the delivery service

Need Help With Your Order?

If you have any questions about your delivery, our team is happy to help.

You can:

• Use live chat for quick support
• Or raise a support ticket with your order details

Frequently Asked Questions

What is the cut-off time for next day delivery?

Orders placed before 12:00 are typically eligible for next day delivery on in-stock items.

Is delivery free?

Yes, delivery is free on all orders over £100.00.

What if my item is out of stock?

If an item is out of stock, delivery times may be extended until the item becomes available.

How do I track my order?

Once dispatched, you will receive a tracking link by email to follow your delivery.

Quick Answer

Yes, you can change your delivery address if your order has not yet been dispatched. Once the order has been shipped, we may not be able to make any changes.

Before You Start

Before requesting a change, please check:

• Your order has not yet been dispatched
• You have your order number ready
• The new delivery address is complete and accurate

Important: We are unable to guarantee address changes once the order has entered the dispatch process.

How to Change Your Delivery Address

If your order has not yet been shipped, you can request an address update by:

• Using Live Chat on our website
• Or raising a support ticket with your order details

Our team will then review your request and update the delivery details where possible.

If Your Order Has Already Been Dispatched

If your order has already been shipped:

• We may not be able to change the delivery address
• The parcel will usually continue to the original address
• In some cases, you may be able to redirect the parcel via the courier

We recommend contacting us as soon as possible for the best chance of making changes.

Important Information

• Address changes are only possible before dispatch
• Changes are subject to system and courier limitations
• Incorrect or incomplete addresses may cause delivery delays
• Always double-check your delivery details at checkout

Frequently Asked Questions

Can I change my delivery address after dispatch?

Usually not, as the parcel is already with the courier. In some cases, redirection may be possible depending on the delivery service.

How quickly do I need to request a change?

As soon as possible. The earlier you contact us, the more likely we can update your order before dispatch.

What information do I need to provide?

You will need your order number and the full new delivery address.

Who do I contact to change my address?

You can contact us via Live Chat or by raising a support ticket through our website.

Quick Answer

Yes, we do offer delivery outside of mainland UK for selected locations. Most of our products are available for delivery to Ireland and Northern Ireland, depending on the item and shipping availability.

Before You Order

Before placing your order, please check:

• The product is available for international or regional delivery
• Shipping options are shown at checkout
• Delivery costs and times are confirmed before payment

Important: Not all products are eligible for delivery outside mainland UK.

Where We Deliver

We currently support delivery to:

• Northern Ireland
• Republic of Ireland (on most products)

Availability may vary depending on:

• Product type
• Size or weight of the item
• Courier restrictions

How to Check Delivery Availability

To confirm if your item can be delivered:

1. Add the product to your basket
2. Proceed to checkout
3. Enter your delivery address
4. View available shipping options

If delivery is available, it will be shown automatically at checkout.

Important Information

• Delivery outside the UK may have different timeframes
• Some items may be restricted due to size or courier limitations
• Shipping costs may vary depending on location
• Availability is confirmed only at checkout

Frequently Asked Questions

Can I order from outside the UK?

Yes, but only for selected locations such as Northern Ireland and Ireland, depending on the product.

Why can’t I see international delivery options?

This usually means the product is restricted to UK mainland delivery only.

Do delivery times change for Ireland?

Yes, delivery times may be slightly longer depending on courier and location.

How do I know if my item can be delivered?

The checkout process will automatically show available delivery options for your address.

Quick Answer

Unfortunately, we do not offer a collection or click-and-collect service. All orders must be placed online and delivered directly to your chosen address.

Delivery Information

To make ordering as simple as possible, we offer home delivery on all available products.

You can:

• Place your order online at any time
• Have your items delivered directly to your home or preferred address
• Choose from available delivery options at checkout

Important: Collection in person is not currently available for any orders.

Why Collection Is Not Available

We currently operate as a delivery-only service, which means:

• All stock is dispatched directly from our warehouse
• Orders are processed and shipped via courier partners
• This helps ensure faster and more efficient fulfilment

Important Information

• You cannot pay in person or collect items from a store or warehouse
• All payments are taken securely online at checkout
• Delivery options and timeframes are shown before completing your purchase

Frequently Asked Questions

Can I pick my order up instead of having it delivered?

No, we do not offer a collection service. All orders are delivered to your chosen address.

Can I visit your warehouse to collect items?

No, customer collections are not available from our warehouse.

Why don’t you offer click and collect?

We operate a direct delivery model to ensure all orders are processed and dispatched efficiently to customers.

How will I receive my order?

Your order will be delivered by courier to the address provided at checkout.

Quick Answer

Yes, we charge a standard delivery fee depending on your order value and delivery location. However, free delivery is available on eligible orders over £100.

Delivery Charges

Our standard delivery options are:

• UK mainland next day delivery (APC): £2.99
• Free delivery on orders over £100
• Northern Ireland & Republic of Ireland: £19.99 (3–5 day service)

Delivery Information

Delivery costs are automatically calculated at checkout based on:

• Your delivery address
• The items in your basket
• The selected delivery service

You will always see the final delivery cost before completing your purchase.

Important Information

• Next day delivery is subject to stock availability and cut-off times
• Free delivery applies only when the order total exceeds £100
• Delivery times may vary for Northern Ireland and Republic of Ireland
• Some oversized items may have different delivery rates

Frequently Asked Questions

Is delivery free?

Yes, delivery is free on all orders over £100 within eligible UK mainland areas.

How much is delivery to Ireland?

Delivery to Northern Ireland and Republic of Ireland is £19.99 with a 3–5 day service.

Do I see delivery costs before I pay?

Yes, all delivery charges are clearly shown at checkout before you complete your order.

Can delivery costs change after ordering?

No, the delivery cost is confirmed at checkout and will not change after purchase.

Quick Answer

Our standard next day delivery service is provided by APC Overnight.

Delivery Information

We use APC Overnight for most UK mainland deliveries, offering a reliable next day service on eligible orders.

This means:

• Orders are collected and delivered by APC Overnight
• Tracking information is provided once your order has been dispatched
• Next day delivery is available on in-stock items ordered before the cut-off time

Alternative Courier Requests

If you require a different courier:

• Please contact us before placing your order
• We will do our best to accommodate your request where possible
• Alternative arrangements are subject to availability and order type

Important: Courier changes cannot always be guaranteed once an order has been processed.

Important Information

• Courier services may vary depending on delivery location and item type
• Tracking details are sent once your order has been dispatched
• Delivery times are subject to stock availability and courier schedules

Frequently Asked Questions

Who delivers my order?

Most UK mainland orders are delivered by APC Overnight.

Can I choose a different courier?

You can request this before placing your order, and we will try to accommodate where possible.

Will I get tracking information?

Yes, tracking details are provided once your order has been dispatched.

Do all orders use APC Overnight?

APC is our standard courier for next day delivery, but some locations or items may use alternative services.

Quick Answer

Unfortunately, if your product was not purchased in the UK, we are unable to supply spare parts.

What You Need to Do

For support and spare parts, please contact the manufacturer or official distributor in your country of residence.

• They will be able to confirm part availability
• They can supply the correct components for your specific model
• They can provide region-specific warranty and service support

Important Information

• Spare parts availability can vary by country
• Products supplied outside the UK may use different specifications or fittings
• UK support teams are only able to assist with UK-supplied products

Who to Contact

Please contact:

• Yard Force support in your country of purchase or residence

They will be best placed to help you with:

• Spare parts
• Technical support
• Warranty queries

Frequently Asked Questions

Why can’t I buy spare parts in the UK?

Because the product was not supplied through the UK distribution network, we are unable to guarantee compatibility or support for non-UK models.

Can you identify the correct part for me?

We can only provide part identification and supply support for UK-purchased products.

Who should I contact instead?

You should contact the official Yard Force support team in your country for assistance.

Quick Answer

Current prices for batteries and other accessories can be found directly on our website. All prices are clearly displayed at checkout and include VAT.

Pricing Information

Battery costs vary depending on the model and specification. To ensure you see the correct and up-to-date pricing:

• Visit the product or spare parts section on our website
• Select your required battery model
• View the live price shown online

Important: Prices may change depending on availability and product type.

Delivery Information

For battery and accessory orders:

• UK mainland next day delivery (APC): £2.99
• Free delivery on orders over £100
• Northern Ireland & Republic of Ireland: £19.99 (3–5 day service)
• All prices shown include VAT
• Delivery options will be confirmed at checkout

Important Information

• We only display current pricing online to ensure accuracy
• Availability may vary depending on stock levels
• Some batteries are model-specific and not interchangeable

Frequently Asked Questions

Where can I check battery prices?

All current prices are listed on our website in the relevant product or spare parts section.

Is VAT included in the price?

Yes, all advertised prices include VAT.

How much is delivery?

UK mainland next day delivery (APC): £2.99

Do battery prices change?

Yes, prices may change depending on stock levels and supplier costs, so always check the website for the latest pricing.

Quick Answer

If you would like to see a product before purchasing, please contact the Yard Force sales team on 01904 696 489 to discuss viewing options.

Viewing Options

To arrange a product viewing:

• Contact the sales team directly
• Provide the product you are interested in
• Discuss available viewing or demonstration options

Important: Viewing availability may vary depending on the product and location.

Important Information

• Not all products are available for in-person viewing
• Viewing arrangements are handled individually
• Availability depends on stock and product type
• The sales team will confirm what options are available

Contact Details

To enquire about viewing a product:

• Call the Yard Force sales team on 01904 696 489

They can provide:

• Product availability details
• Viewing or demonstration options
• Purchase guidance

Frequently Asked Questions

Can I view every product before buying?

No, viewing is subject to availability and product type.

Do I need to arrange a viewing in advance?

Yes, all viewing requests must be arranged through the sales team.

Who do I contact to arrange a viewing?

You should contact the Yard Force sales team on 01904 696 489.

Quick Answer

Spare parts and accessories for all products, including Yard Force products, can be purchased online via www.coreservice.co.uk.

Ordering Spare Parts

To find and purchase the correct replacement parts:

• Visit www.coreservice.co.uk
• Search using your product model number
• Browse compatible spare parts and accessories
• Select and purchase the required item

Important: Having your model number is essential to ensure you select the correct spare part for your product.

Why You Need Your Model Number

Your model number helps to:

• Identify the correct spare parts for your machine
• Ensure compatibility with your specific product version
• Avoid ordering incorrect or incompatible components

Tip: The model number is usually found on the product rating label and typically begins with a letter.

Important Information

• Spare parts availability may vary depending on model and stock
• Some parts are product-specific and not interchangeable
• Always double-check compatibility before purchasing

Frequently Asked Questions

Where do I buy spare parts?

You can purchase spare parts online at www.coreservice.co.uk.

Do I need my model number?

Yes, your model number is required to find the correct parts for your product.

Can I buy parts directly from Yard Force?

Spare parts are supplied via the official spare parts website rather than directly from the manufacturer.

What if I can’t find my model number?

Check the product rating label or user manual, or contact support for assistance.

Once your refund has been approved, it can take up to 30 days for the refund to be processed and returned to your original payment method.

In most cases, refunds are completed sooner, however processing times can vary depending on your payment provider or bank.

If your refund has not been received within 30 days, our team will contact you directly to provide an update and explain any delays.