Quick Answer

If your electric garden machine is not receiving power, first check that the power cable is securely plugged into a working mains socket and inspect the cable for any signs of damage. If the cable is damaged, do not use the machine.

Important: Never use a machine with a damaged power cable, as this presents a serious risk of electric shock.

Before You Begin

For your safety:

• Switch the machine off.
• Disconnect it from the mains power supply.
• Allow the machine to cool if it has recently been in use.
• Never inspect a power cable while it is connected to the mains.

1. Check the Power Connection

Ensure that:

• The power cable is fully inserted into the machine (if applicable).
• The mains plug is securely connected to the wall socket.
• The socket is switched on.
• The socket is supplying power by testing it with another electrical appliance.

If you are using an extension lead, ensure it is fully unwound, correctly rated for outdoor use, and securely connected.

[Insert image of correctly connected power cable]

2. Inspect the Power Cable

Carefully inspect the entire length of the power cable.

Look for:

• Cuts or splits in the outer insulation.
• Crushed or flattened sections.
• Exposed internal wires.
• Burn marks.
• Loose or damaged plugs.
• Signs that the cable has been cut during use.

If you find any damage, stop using the machine immediately.

[Insert image of damaged power cable]

3. What to Do If the Cable Is Damaged

If the power cable is damaged:

• Do not attempt to repair it using tape or temporary connectors.
• Do not continue using the machine.

The power cable must be replaced by:

• A qualified service technician, or
• An authorised repair centre.

Important: Replacement power cables are not supplied separately by the manufacturer.

Warranty Information

Damage caused by accidentally cutting through the power cable is considered accidental or user damage and is not covered under the manufacturer's warranty.

Always ensure the power cable is positioned safely away from the cutting area before operating the machine.

My Machine Still Has No Power

If the power cable appears undamaged and the machine still does not operate:

• Test the mains socket with another appliance.
• Check any extension lead being used.
• Ensure any safety switches or overload protection devices have not been activated.
• Refer to the relevant troubleshooting guide for your specific product.

If the problem continues, please contact our Customer Support team for further assistance.

Frequently Asked Questions

Can I use my machine if the power cable has a small cut?

No. Even minor damage can expose live electrical components and create a serious safety hazard. Stop using the machine immediately.

Can I replace the power cable myself?

No. The power cable should only be replaced by a qualified technician or authorised repair centre.

Can I buy a replacement power cable?

No. The manufacturer does not supply replacement power cables for this machine.

Is a cut power cable covered under warranty?

No. Accidentally cutting through the power cable is considered user damage and is not covered under the manufacturer's warranty.

What should I do if my machine still won't turn on after checking the cable?

Check the power supply, extension lead (if used), and any safety or overload protection features. If the issue remains unresolved, contact our Customer Support team.